1. Scope of Services

This Policy applies to services including but not limited to: website development, branding & logo design, business card design, email signature, social media management, custom icons and banners, custom posts, marketing collateral (flyers, posters) and analytics setup, which are digital services delivered by The US Digital Studio.

2. No Automatic Refunds

Unless expressly provided below, all payments made to the Company are non-refundable once work has commenced. The client acknowledges that service delivery often involves significant work prior to final deliverables, and after commencement no partial refund will be provided except as set out in this Policy.

3. Eligibility for Refund

You may be eligible for a refund in the following circumstances:

• If we fail to deliver the service as promised and this failure constitutes a major failure of the service contract (i.e., we are unable to provide the agreed deliverables or contract value is substantially reduced).
• If you provide a written refund request within 30 days of your service start date (for monthly subscription services) and you meet the conditions outlined in Section 4 below.
• For one-off projects (non-subscription) you may request a refund if no substantial work has been delivered or if we are unable to deliver the service according to the scope you approved.

Note: If your refund request is approved, the refund will be initiated within 14 business days. Please be aware that refunds are never issued for the full amount, as all payments are processed through a third-party merchant gateway that deducts its own transaction and processing fees. Therefore, the refund you receive will be the net amount after the merchant’s fees are deducted. The exact refundable amount will be communicated at the time of approval.

4. Monthly Subscription Services

For subscription-based services (for example, social media management):

• The client may request a full refund of the first month’s subscription amount only if the request is received in writing within 30 days of the initial subscription start date.
• After the first 30-day period, refunds will not be granted for subsequent months, nor for unused portion of a month, or downgrade of plan.
• Cancellation of a subscription will stop future billing, but will not trigger any refund for the current paid period unless a refund request was submitted within the first 30 days as per above.

5. One-Time Service Projects

For one-time service engagements (e.g., website build, logo and branding package):

• Refunds may be considered only if we have not started the project, or if we fail to deliver the agreed scope in a major way.
• If work has been approved or delivered (even partially) by the client, refunds will not be granted.
• Any services or assets that have been handed over to the client or made available are considered delivered.

6. Non-Refundable Items

The following are explicitly non-refundable:

• Fees for any third-party licenses, hosting, domains, plugins or software purchased or incurred on your behalf.
• Work already delivered or accepted by the client.
• Downgrades to a lesser service tier after project commencement.
• Time spent by us in meetings, revisions, planning or design once project has officially commenced and the client has approved the scope.

7. Procedure for Refund Request

To request a refund:

• Submit your request in writing by emailing info@theusdigitalstudio.com with subject line “Refund Request”.
• Include your client name, invoice number, service start date, and a description of the reason for refund.
• We will review your request and respond within 5 business days.
• If refund is approved, we will process it and return the funds via the original payment method within 5-10 business days.

8. Our Limitation of Liability

Our liability under a refund claim is strictly limited to refunding the amount you paid for the service in question, and does not include any other losses, indirect damages, or consequential costs.

9. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. In the event of changes, the “Last Updated” date above will be revised, and the new Policy will apply to services purchased after that date.

Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Any dispute must be resolved in California courts or through mutually agreed arbitration.

Amendments to Terms

The US Digital Studio may modify, update, or revise these Terms at any time. Changes will be effective immediately when posted on our website. Continued use of services means acceptance of the updated Terms.

last updated 12/9/2026